1) Scope
This Privacy Policy applies to information collected through:
- Our website(s) and online properties (the "Site")
- Communications with us (email, phone, chat, forms, meetings)
- Service delivery activities (support, onboarding, monitoring, administration)
- Client portals or tools we operate or make available
If you are using our Services through an organization (a "Customer"), your organization may have its own policies governing how it uses and shares information. In many cases, Fedora acts as a service provider/processor for Customer Data (see Customer Data & Managed Services).
2) Information We Collect
A. Information you provide
We may collect information you choose to provide, such as:
- Contact details: name, email, phone number, job title, company name
- Inquiry details: messages, questions, meeting notes, and other communications
- Account and portal details: usernames, authentication information, and preferences (if applicable)
- Billing details: business billing contact information and invoicing details (payment processing may be handled by third parties)
- Support content: ticket details, attachments, and troubleshooting information you submit
B. Information collected automatically (Site)
When you visit our Site, we may automatically collect:
- Device and network data: IP address, browser type, device identifiers, operating system, language, referring URLs
- Usage data: pages viewed, links clicked, time spent, error logs, and similar analytics
- Cookies and similar technologies: see Cookies & Analytics
C. Information collected through service delivery (Managed Services)
Depending on the scope of Services your organization purchases, we may collect or receive technical and operational data to provide support, monitoring, security, compliance, and reporting. This may include:
- Asset and device information: device names, hardware models, OS versions, patch status, configuration state, and device health metrics
- Security and audit data: security events/alerts, authentication logs, vulnerability or compliance status signals
- Support and operational records: tickets, change records, incident timelines, and administrative actions
The specific data collected depends on what your organization enables and the Services contracted.
D. Information from third parties
We may receive information from third parties such as:
- Business partners or referral sources (e.g., when you're introduced to Fedora)
- Service providers that help us operate the Site or deliver Services (e.g., hosting, analytics, communications tools)
- Public sources (e.g., professional profiles) to support business-to-business communications
3) How We Use Information
We use information for purposes including:
- Providing and improving Services: onboarding, service delivery, administration, customer support, troubleshooting
- Security and integrity: protecting systems, preventing fraud/abuse, monitoring for threats, enforcing policies
- Communications: responding to inquiries, sending service notices, updates, and administrative messages
- Business operations: analytics, reporting, internal planning, quality assurance, and documentation
- Marketing (where permitted): sharing product/service updates, events, or offerings you may be interested in (you can opt out)
- Legal and compliance: complying with laws, responding to lawful requests, or protecting rights and safety
5) Customer Data & Managed Services
Customer Data means data we process on behalf of a Customer in providing Services (for example, technical logs, device status, tickets, and operational records associated with a Customer environment).
- Role: For Customer Data, Fedora typically acts as a service provider/processor. The Customer is responsible for deciding what data is collected and how it is used within their organization.
- Requests: If you want to exercise privacy rights over Customer Data (e.g., access, deletion), you should contact the Customer directly. We will support the Customer in responding as required by contract and law.
- Access: Fedora limits access to Customer Data to authorized personnel and approved systems necessary to deliver Services, support tickets, and security operations.
7) Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8) Data Retention
We retain information for as long as reasonably necessary to provide the Services, meet contractual obligations, comply with legal requirements, resolve disputes, enforce agreements, and maintain business records. Retention periods vary depending on the type of data and the purpose for which it was collected.
9) Your Choices & Rights
A. Marketing communications
You can opt out of marketing emails at any time by using the unsubscribe link in our messages or contacting us at [email protected]. Even if you opt out, we may still send non-marketing communications (e.g., service notices or responses to requests).
B. Access, correction, deletion
Depending on where you live and how you interact with Fedora, you may have rights to request access to, correction of, or deletion of certain personal information we hold about you. We may need to verify your request before responding.
C. How to submit a request
To submit a privacy request, contact us at:
- Email: info@fedoratechnologies.com
10) California Privacy Notice (CCPA/CPRA)
This section applies to California residents to the extent Fedora's activities are subject to the California Consumer Privacy Act as amended by the CPRA ("CCPA").
A. Categories of personal information we may collect
In the last 12 months, we may have collected the following categories (depending on how you interact with us):
- Identifiers (name, email, IP address)
- Internet or network activity (Site usage, device/browser information)
- Professional or employment-related information (job title, company)
- Commercial information (services requested or purchased by a business)
- Support and communications content (messages, ticket details)
B. Purposes for collection
We collect and use these categories for the purposes described in How We Use Information, including providing Services, operating the Site, security, communications, and business operations.
C. "Sale" / "Sharing"
We do not sell personal information. We also do not share personal information for cross-context behavioral advertising as those terms are defined under the CCPA.
11) Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].